Privacy Policy for Leaf to Life and Sebastian Liew Centre Pte Ltd (SLC)

1. Introduction

Leaf to Life and Sebastian Liew Centre Pte Ltd (SLC) (“we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leaftolife.com.sg and when you engage with our services. By continuing to use our services, you signify that you have read, understood, and agree to be bound by this Privacy Policy as amended from time to time.

This Privacy Policy is divided into two parts:

• Part A: General Customer Data Privacy Policy Statement
• Part B: Privacy Policy Statement for Customer Data Collected Through Our Website and Mobile Services Facility

PART A: GENERAL CUSTOMER DATA PRIVACY POLICY STATEMENT

2. Types of Customer Data

The types of Customer Data we collect depend on the circumstances of collection and the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data that we collect:

2.1 Personal Data

• Personal Information: Name, gender, date of birth, passport or other personal identification numbers.
• Contact Information: Address, phone number, email address.
• Payment Information: Credit or debit card information, including the name of the cardholder, card number, billing address, and expiry date.
• Order Information: Product purchased or other service preferences.
• Technical Information: IP address.

2.2 Statistical Data

• Statistical Data: Number of orders, visits to the website. This information is stored purely for analytical purposes, is entirely anonymous, and will not be linked to your customer record.

The provision of Customer Data is obligatory for SLC to carry out its services to you. Failure to supply such data may result in us being unable to provide you with the requested services and products.

3. Purposes for Collection, Use, and Disclosure

We collect Customer Data to provide you with a safe, smooth, efficient, and customized experience. The purposes include, but are not limited to:

• Service Delivery: Providing in-store services and other services that best meet your preferences and needs.
• Marketing: Marketing and communicating with you in relation to products and services offered by SLC and our service partners.
• Customer Satisfaction: Contacting you for product or customer satisfaction surveys and market research.
• Safety and Legal Compliance: Ensuring safety, security, and legal compliance.

We may disclose Customer Data to third parties, such as our freight service providers and logistics partners, to fulfill these purposes. We may also disclose Customer Data to law enforcement agencies, government authorities, and legal advisors as required by law.

4. Transfer of Information Overseas

Customer Data may be transferred to our offices and appointed agents in Singapore or other countries in connection with our performance of the contract with you.

5. Consent

By making a purchase or using our services, you consent to the collection, use, and disclosure of your Customer Data. For certain purposes, we may require explicit consent, which will be obtained through written agreements or opt-in mechanisms.

6. Access

You have the right to request access to your stored Personal Data. Requests should be directed to our Personal Data Protection Officer (see Section 10). We reserve the right to charge a reasonable administrative fee and deny access where permitted by law.

7. Retention

We will retain Customer Data for as long as necessary to fulfill the purpose for which it was collected or as required by relevant laws. When destroying Customer Data, we will take commercially reasonable measures to make the personal information irrecoverable.

8. Accuracy

Please ensure that your Personal Data is current, complete, and accurate. Inform us of any changes by contacting us in writing (see Section 10).

9. Security Safeguards

We take the security of your Customer Data very seriously. We implement reasonable security arrangements, including authentication procedures, encryption, and Secure Socket Layer (SSL) technology, to protect your Customer Data against loss, theft, unauthorized access, and undue disclosure.

10. Contact Us / Personal Data Protection Officer

If you have comments, questions, complaints, or requests relating to this Privacy Policy or how we handle personal data, please contact us in writing at:

Personal Data Protection Officer
Sebastian Liew Centre Pte Ltd
320 Serangoon Rd, #11-10
Singapore 218108
Email: customerservice@leaftolife.com.sg
Reference: Privacy Policy

11. Updates to the Privacy Policy

We may amend this Privacy Policy from time to time, and the updated versions will be posted on our website and date-stamped. Subject to applicable laws, the English version of this Privacy Policy will prevail over any translated versions.

PART B: PRIVACY POLICY STATEMENT FOR CUSTOMER DATA COLLECTED THROUGH OUR WEBSITE AND MOBILE SERVICES FACILITY

1. Security Safeguards

We protect Customer Data collected through our website and mobile services facility using secure servers and SSL technology. We also employ software programs to mitigate unauthorized attempts to access, change, or misuse Customer Data.

2. Cookies

We use cookies to enhance your online experience. Cookies are small strings of information that a website transfers to your computer for identification purposes. You can manage cookies through your browser settings, but disabling cookies may limit the functionality of our website.

3. Clickstream Data

We may track online behavior or clickstream data to improve your use of our web pages and track referrals from other websites. This data is aggregated for statistical analysis and is not linked to your customer record.

4. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these other websites. We recommend that you review the privacy policies of these websites before providing any personal data.

5. Minors

We do not knowingly collect personal data from minors. If a minor has provided us with personal data without parental or guardian consent, the parent or guardian should contact us to remove the data and unsubscribe the minor.

6. Google Analytics

We use Google Analytics to track and examine the use of our website. Google may use the data collected to personalize ads within its advertising network. For more details, please refer to Google’s Privacy Policy.